Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: completely unused, with all original seals intact, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please note: Because our products are personal care devices, items that have been opened, unsealed, or used on the skin cannot be accepted for returns due to strict hygiene and health safety regulations.
How to Start a Return To initiate a return, please contact us at contact@spivro.com or +44 7472 126598.
If your return is accepted, our support team will provide you with a Return Merchandise Authorization (RMA) and the specific fulfillment center address where your item needs to be sent.
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Do not send returns back to our corporate office address without prior approval. Items sent back to us without first requesting a return will not be accepted.
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Return Shipping Costs: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for paying the direct cost of return shipping.
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Restocking Fees: We do not charge any restocking fees for returns.
Damages and Issues Please inspect your order upon reception. Contact us immediately at contact@spivro.com or +44 7472 126598 if the item is defective, damaged, or if you received the wrong item. Please include a clear photo or video of the issue so that we can evaluate it and send a replacement or issue a full refund immediately.
Exceptions / Non-Returnable Items We do not accept returns for custom products (such as special orders or personalized items), gift cards, or items purchased during clearance sale events. Please get in touch if you have questions or concerns about your specific item.
Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, completely unused, with all original seals intact, and in its original packaging.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@spivro.com.
Contact Information:
Company Name: SPIVRO LTD
Email: contact@spivro.com
Phone: +44 7472 126598
Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom