Shipping policy
SHIPPING POLICY
Thank you for shopping at Spivro. We are committed to delivering our high-performance technology safely and efficiently to our customers worldwide. Below are the terms and conditions that constitute our Shipping Policy.
1. DOMESTIC & INTERNATIONAL SHIPPING DESTINATIONS
We currently offer secure premium shipping to the following countries:
• United States
• United Kingdom
• Canada
• United Arab Emirates
2. ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.
Please note that processing time is separate from shipping transit times. High-demand releases or rigorous pre-shipment quality control checks may occasionally extend processing times by 24–48 hours, in which case you will be promptly notified.
3. SHIPPING RATES & ESTIMATED DELIVERY TIMES
To provide a premium and seamless experience, we offer tracked shipping lines optimized for transit safety. Shipping charges and estimated delivery windows will be calculated and displayed at checkout.
Estimated Transit Windows (After Processing):
• United States: 7–15 business days
• United Kingdom: 6–9 business days
• Canada: 7–12 business days
• United Arab Emirates: 4–9 business days
*Please note: Delivery times are estimates provided by our global logistics carriers and are not strictly guaranteed. Delays can occasionally occur due to extreme weather, flight disruptions, or destination customs processing.
4. WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. We begin processing orders immediately to maintain fast transit timelines, which means we are generally unable to accommodate address modification requests after an order is confirmed. Please double-check your shipping details carefully. Spivro is not responsible for orders that are lost or undelivered due to incorrect address submissions.
5. CUSTOMS, DUTIES, AND IMPORT TAXES
Spivro is not responsible for any customs clearance fees, import duties, or local taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, VAT, or local carrier handling fees).
6. TRACKING YOUR ORDER
Once your package has been transferred to the logistics carrier, a shipping confirmation email containing your tracking number and a direct tracking link will be sent to you automatically. Tracking information typically activates and populates status updates within 48 hours of shipment.
7. LOST, STOLEN, OR DAMAGED PACKAGES
Spivro is not legally liable for packages that are damaged, lost, or stolen during transit. Once ownership of the package is transferred to the shipping carrier, risk of loss passes entirely to the buyer. If you receive your order damaged, please document the packaging immediately and contact our support team at contact@spivro.com so we can assist you in filing an official claim with the logistics provider to resolve the issue swiftly.
CONTACT US
For any questions regarding your order status, tracking, or shipping terms, please reach out to us:
Company Name: SPIVRO LTD
Email: contact@spivro.com
Phone: +44 7472 126598
Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom